Privacy Policy
At Glowintell, we believe your privacy deserves straightforward protection. This policy explains how we handle your personal information when you use our mobile app support services. We've written this in plain language because privacy policies shouldn't require a law degree to understand.
Information We Collect
We collect information in three main ways: what you give us directly, what we gather automatically, and what we receive from third parties when necessary for our services.
Information You Provide
When you contact us or use our services, you might share your name, email, company details, and information about your mobile app challenges. We only ask for what we actually need.
Automatically Collected Data
Our website collects basic technical information like IP addresses, browser types, and how you navigate our site. This helps us improve our services and fix problems.
Service-Related Information
When working on your mobile app projects, we may access app analytics, crash reports, and performance data that you share with us to provide effective support.
How We Use Your Information
We use your information to provide better mobile app support services. Here's what that actually means in practice:
- Responding to your support requests and providing technical assistance
- Analyzing mobile app performance issues and suggesting improvements
- Sending project updates and important service communications
- Processing payments and maintaining accurate billing records
- Improving our services based on common client challenges
- Complying with Japanese business and tax requirements
We don't use your information for marketing campaigns you didn't ask for, and we don't sell your data to other companies. Our business model is providing quality services, not data brokering.
Information Sharing and Disclosure
We share your information in limited situations, always with good reason. Here's when and why:
Service Providers
We work with trusted companies that help us operate our business - payment processors, cloud hosting services, and analytics tools. These partners can only use your information to help us serve you better.
Legal Requirements
Sometimes Japanese law requires us to share information with government authorities. We'll only do this when legally required and will protect your privacy as much as possible within legal limits.
Business Transfers
If Glowintell is acquired or merges with another company, your information would transfer with the business. We'd notify you before this happens and ensure the new owners maintain similar privacy protections.
| Sharing Scenario | Information Shared | Purpose |
|---|---|---|
| Cloud Storage | Project files, communications | Secure data backup and access |
| Payment Processing | Billing information, transaction records | Processing payments securely |
| Legal Compliance | As required by Japanese law | Meeting regulatory obligations |
| Analytics Services | Usage patterns (anonymized) | Improving service quality |
Data Security Measures
Protecting your information isn't just good business - it's essential for trust. We implement multiple security layers to keep your data safe.
Technical Safeguards
All data transmission uses SSL encryption, our servers employ advanced firewalls, and we conduct regular security audits. We also use secure coding practices and keep all systems updated with the latest security patches.
Access Controls
Only team members who need access to your information for legitimate business purposes can see it. We use multi-factor authentication and regularly review access permissions.
While we implement strong security measures, no system is completely immune to breaches. If a security incident affects your information, we'll notify you promptly and explain what happened and what we're doing about it.
Your Privacy Rights
You have significant control over your personal information. Here are your rights and how to exercise them:
Access and Portability
You can request a copy of all personal information we have about you. We'll provide this in a common electronic format within 30 days.
Correction and Updates
If your information is incorrect or outdated, we'll fix it promptly. You can update most information by contacting our support team directly.
Deletion Rights
You can request deletion of your personal information, with some exceptions for legal compliance or legitimate business needs like completed project records.
Processing Restrictions
You can ask us to limit how we use your information in certain situations, such as during disputes about accuracy or while considering deletion requests.
To exercise these rights, contact our privacy team using the information below. We'll respond within 30 days and work with you to address your concerns.
Data Retention and Deletion
We keep your information only as long as necessary for legitimate business purposes or legal requirements.
Retention Periods
- Active client information: Duration of business relationship plus 3 years
- Project files and communications: 5 years after project completion
- Financial records: 7 years as required by Japanese tax law
- Website analytics: 24 months maximum
- Marketing communications: Until you unsubscribe
Deletion Process
When retention periods expire, we securely delete or anonymize your information. For active deletion requests, we remove personal identifiers while preserving anonymized records for business analysis when legally permissible.
International Data Transfers
As a Japan-based company serving international clients, we sometimes transfer data across borders for legitimate business purposes.
When we transfer your information internationally, we ensure adequate protection through:
- Selecting service providers with strong privacy commitments
- Using contractual safeguards that require privacy protection
- Implementing technical measures like encryption during transit
- Regular audits of international service providers
We primarily use service providers in Japan, the United States, and European Union countries that maintain strong privacy regulations comparable to Japanese standards.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and understand how our services are used.
Types of Cookies We Use
- Essential cookies for basic website functionality
- Analytics cookies to understand usage patterns
- Preference cookies to remember your settings
- Security cookies to protect against fraud
You can control cookie settings through your browser, though disabling certain cookies may limit website functionality. We don't use tracking cookies for advertising purposes.
Changes to This Privacy Policy
We update this privacy policy when our practices change or legal requirements evolve. When we make significant changes, we'll notify active clients by email and post the updated policy on our website.
Minor changes like clarifications or contact information updates may be made without individual notification. We encourage reviewing this policy periodically, especially if you have ongoing service relationships with us.
Continued use of our services after policy updates indicates acceptance of the changes. If you disagree with updates, please contact us to discuss your concerns or end the service relationship.
Contact Us About Privacy
Questions about this privacy policy or how we handle your information? We're here to help with clear, honest answers.
Privacy Inquiries: support@glowintell.com
Phone: +81296729245
Address: 761 Matsunoki, Imizu, Toyama 934-0052, Japan
Response Time: We typically respond to privacy inquiries within 2-3 business days